Support
Thank you for using WatchLog. Here are answers to common questions and how to contact us.
FAQ
Where is my data stored?
Your watches and wear records are stored on your device. The App normally doesn’t connect to the internet.
How do I move to a new phone?
On your old device, go to Settings > Back Up Now. On your new device, choose Transfer from Another Device and verify with the same email address. The data on the new device will be replaced with the backup.
I didn’t get the verification code email
Please check your spam or junk folder. If it still hasn’t arrived, wait a moment and tap Resend Code.
What can I use for free?
You can add up to 5 watches for free (archived watches don’t count). Wear records, the calendar, stats, and manual backup and transfer are all free. Premium adds unlimited watches, daily automatic backup, and CSV export.
How do I cancel Premium?
Go to the Settings app on your iPhone > your name > Subscriptions. You can keep using Premium until the end of the current period.
Premium disappeared after I changed phones
Go to Settings > WatchLog Premium > Restore Purchases. You need to be signed in with the same Apple ID you used to purchase. If that doesn’t help, please contact us with the Support ID shown in Settings > Support.
How do I delete the data I backed up?
Go to Settings > Delete Backup & Account to delete your backup and email registration. Records on your device will remain.
Contact
For questions or bug reports, please email support@watchlogapp.com. Including your device, iOS version, and what happened on which screen helps us respond quickly. For purchase-related questions, please also include the Support ID from Settings > Support.